Common queries answered
Frequently asked Questions
Placing an order is simple:
- Browse our website and select the products you want.
- Add them to your cart and proceed to checkout.
- Fill in your delivery details and choose a payment method.
- Confirm your order and receive an email confirmation.
We accept a variety of secure payment methods, including:
- Mobile Money (MTN, Vodafone, AirtelTigo)
- Debit/Credit Cards (Visa, MasterCard)
All our products are shipped internationally, and shipping is free for all products! Delivery timelines depend on your location:
- Accra & Kumasi: 7-14 business days
- Other regions: 10-15 business days
Please note that delivery times may vary depending on customs processing and your location. Once your order is dispatched, you’ll receive a tracking number to follow its progress.
Yes, we have a hassle-free return and exchange policy. If you receive a defective or incorrect item, you can return it within 7 days of delivery for a refund or exchange. Please ensure the item is in its original packaging and unused. Contact our support team to initiate the return process.
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order through our website under the “Track Order” section or contact our customer support for assistance.