At Martfury84, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please review our Returns and Exchanges Policy below to ensure a smooth and hassle-free process.

Our Policy

• 30-Day Return Window: You have 30 days from the date of delivery to request a return or exchange.
• Condition of Items: Items must be unused, unworn, and in their original packaging with all tags and labels attached.
• Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.

What Can Be Returned or Exchanged?

• Most items purchased on Martfury84 are eligible for return or exchange, except for the following:
  • Perishable goods (e.g., food, flowers, or beverages).
  • Intimate or sanitary items (e.g., underwear, swimwear, or cosmetics).
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

How to Initiate a Return or Exchange

 Contact Us:

• Reach out to our Customer Support team via our LIVE CHAT module on our Contact Us Page.
• Provide your order number, the item(s) you wish to return or exchange, and the reason for the request.

 Pack Your Item:

• Securely pack the item(s) in their original packaging, including all tags and accessories.

 Ship It Back:

• Send the package to the address provided by our team.
• Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

 Wait for Processing:

• Once we receive your return, our team will inspect the item(s) and process your refund or exchange within 5-7 business days.

Refunds

• Refund Method: Refunds will be issued to the original payment method used during purchase.
• Processing Time: Please allow 5-7 business days for the refund to reflect in your account after processing.
• Shipping Costs: Original shipping fees are non-refundable, except in cases of defective or incorrect items.

Exchanges

• If you’d like to exchange an item for a different size, color, or style, please follow the return process above.
• Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately via our LIVE CHAT module on our Contact Us page. We’ll cover the return shipping costs and ensure you receive a replacement or refund as quickly as possible.

Questions?

If you have any questions about our Returns and Exchanges Policy, feel free to reach out to our friendly Customer Support team via our LIVE CHAT module on our Contact Us page. We’re here to help!

Thank you for shopping with Martfury84. We appreciate your trust and are committed to providing you with the best shopping experience!